Apprentice Accounts Technician

Annual wage


Working week

35 hours per week


Schott House, Astonfields Stafford but with requirements to visit client premises

Reference number



1 available

Purpose of the Job
To assist in keeping the company bookkeeping, payroll and accounts in order. To assist clients with Xero, Unleashed stock and inventory management software and other applications to help with general administration tasks related to client work and assist with general office management tasks.

Main Activities

You will be required to assist the Managing Director with the internal bookkeeping and accounts, using the appropriate software, such as Xero, Hubdoc. ReceiptBank.

You will be required to assist clients with Xero, Unleashed (e.g. set-up, data take-on, integration, support etc.).

You will be required to professionally communicate with clients including electronically (email etc), phone and face-to-face both at the office(s) of Outserve Limited  and, as required, at clients’ premises.

You will be required to assist with solving client queries via Zendesk our support ticketing system.

You will be required to assist in keeping a record of staff hours worked, the number of hours spent on projects, Staff Training Plans and other statistics, using project management software, to aid the Managing Director. You will assist in recording and reporting on these statistics via dashboard and reporting tools.

You will be required to assist with the NEST pension and salaries for each employee to ensure prompt and accurate payment.


  • Bank Reconciliation
  • Invoices
  • Emails
  • Spreadsheets
  • Bookkeeping
  • Project Control
  • Office Management
  • Administration tasks for the Managing Director
  • Telephone, email and remote support of all systems provided by OutserveWeb following our support procedures
  • Duties as assigned

Customer Care

Take an active role in ensuring that OutserveWeb clients receive outstanding customer care and support by ongoing improvement and regularly taking client feedback.

People Management

In the future there may be potential to supervise and/or provide direction to other, sometimes, more junior members of staff, apprentices, work experience participants or volunteers, with responsibility for the quality of work.

General Accountability and Responsibilities

Ensure compliance with appropriate legislation, company policies and procedures.

Undertake a proactive, committed approach towards the OutserveWeb Guiding Principles and Strategic Objective.

Ensure compliance with and actively promote Health and Safety at work legislation, Council and Departmental Health & Safety policies and procedures.

Comply with the General Data Protection Regulation (the GDPR), which outlines guidelines on the storage, processing and disclosure of personal data. In addition, all employees of the Outserve Ltd will not disclose or make use of, for their private advantage, any information held on manual or computer records, which are not available to the public, however acquired.

Take responsibility for continuing self-development and participate in training

and development activities. The post holder may be required to vary working times to cover the needs of the business and the duties of other staff as and when required i.e. attending evening meetings, breakfast events, weekend events and covering staff absences. The role is predominantly office based but there will be requirements to attend client sites and other external events. Some homeworking may be possible or required.

The above mentioned duties are neither exclusive nor exhaustive and the post holder may be called upon to carry out such other appropriate duties as may be required by their Line Manager within the grading level of the post and the competence of the post holder.

Requirements and prospects


No previous experience required but any bookkeeping or accounting will be seen as an advantage.

Essential Qualifications

  • A good basic level of Maths and English.
  • Ideally all candidates will have at least 5 GCSE’s or O Levels at C or above.
  • Further and Education is not required but will be taken into consideration.

Equalities and Diversity

All staff should show respect for all individuals regardless of their culture, ethnic origin, gender, sexual orientation, age or abilities.

Beneficial but not essential

  • Understanding of basics of accountancy
  • Knowledge of spreadsheets


IT Literate – having a good level of IT, web knowledge and skills


  • Presentation skills
  • Communication skills
  • Touch typing skills
  • Web and social media skills


Training is provided for all staff and consultants are expected to keep up their learning knowledge throughout their employment. A Training Plan will be developed.



Smart appearance is required at all times but particularly when representing the company externally. Smart casual and clean in the office.

Impact on Others

  • Professional
  • Good communication skills – verbal & written
  • Client focused


  • Self Motivated
  • Enthusiastic
  • Seeks to exceed expectations

Innate Abilities

  • Professional manner
  • Ability to learn
  • Corporate Focus
  • Problem solving skills

Emotional Adjustments

  • Ability to work under pressure
  • Tolerant of others
  • Methodical
  • Prioritise and meet deadlines


  • Accuracy and Attention to Details
  • Action Orientation
  • Critical reasoning
  • Communication
  • Corporate Focus
  • Client Focus
  • Initiative
  • Motivation
  • Planning & Organising
  • Teamwork

Key Result Areas

  • Creative skill
  • Technical knowledge
  • Self-directed development
  • Compliance

Summary of Core Attributes Required

Essential Desirable
Experience None Any bookkeeping or accounting will be seen as an advantage
Skills IT Literate, Problem Solving, Ability to learn new skills and products Presentation skills, Communication skills, Touch typing skills, Web and social media skills
Qualifications Maths/English C or above At least 5 GCSE’s or O-Levels at Grade C or above, including Maths

OutserveWeb Limited – Company Information

OutserveWeb is a small, agile client focused cloud computing consultancy based in Stafford, serving the needs of clients throughout the West Midlands and beyond.

We differentiate ourselves from other software based companies through our passion and knowledge of new technologies, and the impact and benefits they will have on businesses.

Our philosophy, as a leading software consultancy company, is that IT software should enable our clients to do more with less.

OutserveWeb provides a complete range of integrated software solutions to e-commerce and manufacturing businesses to provide them with complete end-to-end stock and order processing.

OutserveWeb is a Partner with:

  • Xero
  • Unleashed
  • Shopify

The most important attributes for any OutserveWeb team member are:

  • Positive attitude
  • Creative
  • Professional approach to dealing with clients
  • Excellent client facing communication skills
  • Flexibility, including the willingness to learn new skills
  • Attention to detail
  • Ability to document systems and processes


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