Types of Cookies
The length of time a cookie stays on your device depends on its type. We use two types of cookie on our website:
A session cookie is stored in temporary memory and only exists during the time you use the website. This means that it is not retained after the browser is closed. Session cookies enable the website you are visiting to keep track of your movement from page to page so you don’t get asked for the same information you’ve already given to the site.
Zendesk – Zendesk hosts our chat box and customer support ticketing system. If you were to navigate through our website during an enquiry, the Zendesk cookie ensures that you would still be connected to the same chat session.
HubSpot – HubSpot is our Customer Relationship Management System, which adds a cookie to your device when you log in to our client area.
Persistent (or permanent) cookies stay on your device after you have visited our website. These cookies help us to identify you as a unique visitor but do not contain information that could be used to identify you to another person. Persistent cookies also help our website to remember your information, preferences and settings when you visit them in the future.
We use 4 types of persistent cookie on the Outserve Limited website. These are generated by:
WordPress security plugin – The website uses a WordPress security plugin to verify that activity on the site is human. This helps prevent hacking by bots.
YouTube – YouTube videos are embedded on our website. The YouTube cookie is added to your device when you click to play the video.
Vimeo – Vimeo videos are embedded on our website. The Vimeo cookie is added to your device when you click to play the video.
If you want to opt out, download and install the add-on for your web browser here.
This type of cookie is generated when you click on images and links. They help to track what you viewed on the website, giving you faster and more convenient access to the information you need when you revisit the website