Cloud Application Consultant

Annual wage

Competitive

Working week

35 hours per week

Distance

Schott House, Astonfields Stafford but with requirements to visit client premises

Reference number

HRJD3

Positions

1 available

Purpose of the Job

To implement, integrate and support business applications for clients (to include applications such as Xero and associated add-ons), plus administration tasks related to client work.

Main Activities

You will be required to setup and integrate client systems and provide ongoing system support.

You will be required to professionally communicate with clients electronically (email etc). phone and face to face both at the office(s) of Outserve Limited and, as required, at a client’s premises and report on the progress of client projects on a regular basis.

Tasks

  • Xero implementation, integration and support
  • Xero 3rd Party addons implementation, integration and support (e.g. receipt bank)
  • Unleashed stock management software implementation, integration and support
  • Shopify ecommerce platform implementation, integration and support
  • CRM (Capsule, Solve) implementation, integration and support
  • Telephone, Email and Remote support of client software systems
  • Administration tasks
  • Duties as assigned

You will take an active role in ensuring that OutserveWeb customers receive outstanding customer care and support by ongoing improvement and regularly taking customer feedback. You may also need to supervise and/or provide technical direction of more junior members or staff work experience participants, volunteers, with responsibility for quality of work.

You will also take responsibility for continuing self-development and participate in training and development activities. The post holder may be required to vary working times to cover the needs of the business and the duties of other staff as and when required i.e. attending evening meetings, breakfast events, weekend events and covering staff absences. The role is predominantly office based but there will be requirements to attend client sites and other external events. Some home working may be possible or required.

Requirements and prospects

Essential Requirements

  • IT Literate – having a good level of IT and web knowledge and use skills
  • Problem Solving
  • Project management
  • Ability to learn new skills and products
  • Bookkeeping and basic accounts
  • Well-developed interpersonal and social skills
  • Self-confident and self-assured, without being domineering or strident
  • High standards of personal and professional integrity
  • Ability to work as a member of a team and also on their own initiative
  • A positive ‘can-do’ attitude and solutions orientated approach
  • Flexible mind-set including an agile personality that enjoys and thrives in the dynamic and multi-tasked environment of a small Company
  • Accuracy and attention to detail
  • Critical reasoning
  • Full driving licence and own vehicle

Experience

As a Cloud Application Consultant relevant experience is essential. Although experience of OutserveWeb’s product set (Xero, Unleashed, Shopify, Capsule CRM) is desirable, all relevant business software implementation would be taken into consideration. In particular, we would prefer experience (as implementer, trainer, support) of any of these:

  • Xero (accounts software)
  • Unleashed (stock and warehouse management)
  • Shopify (ecommerce)
  • Woocommerce (ecommerce)
  • Prospectsoft (CRM)
  • Capsule CRM (CRM)

And/or any of the following Accounting/ERP solutions:

  • Sage Line 50
  • Any other Sage 100, 200, 1000
  • Access Accounts
  • Exchequer
  • SAP Business One
  • Quickbooks
  • Any other accounts systems

Any CRM System

Any ecommerce system

Any stock and warehouse management system

Any business intelligence or reporting systems e.g Microsoft BI, Tableau etc

Essential Qualifications

  • A good basic level of Maths and English.
  • Ideally all candidates will have at least 5 GCSE’s or O Levels at C or above.
  • Further and Education is not required but will be taken into consideration.

Summary of Core Attributes Required

EssentialDesirable
ExperienceBusiness Software implementationXero
WorkflowMax
Capsule CRM
SkillsIT Literate
Problem Solving
Project Management
Ability to learn new skills and products
Bookkeeping and basic accounts
Email/Google Apps
CMS/WordPress
Advanced Accounting
Job Costing
QualificationsMaths/English C or aboveDegree or Higher Level Education

OutserveWeb Limited – Company Information

What We Do

Outserve Ltd is a responsive and dynamic ecommerce cloud solutions company, which provides a comprehensive suite of services to manufacturing companies and to businesses that sell their products or services online.

Our team helps online sales companies and manufacturers install the right cloud systems for their business. These systems can be integrated to work together automatically, saving our clients time, manual effort and money – and boosting profitability. We are specialists in both installation and integration of cloud-based software and provide training and ongoing support for these systems too.

Our Systems and Partnerships

We are partnered with Xero (cloud accounting software), Unleashed (stock management software) and Shopify (ecommerce platform).

The other systems we provide include Customer Relationship Management (CRM) systems, digital marketing software, cashflow forecasting software, reporting platforms and project management software.

We use any personal information you submit when applying for this role in accordance with our privacy policy, which is in line with the GDPR.