If you need assistance with implementation/integration, visit our Shopify page. If you have already implemented it, and would like some support, read on! We provide a variety of support options, to suit your needs and budget.
OutserveWeb is a Shopify Partner, bringing a wealth of experience and expertise to your Shopify store. We have a team of consultants who are highly skilled in getting the best out of Shopify.
We can help you understand your numbers and access superior skill level insights to fully utilise the productivity engine that is Shopify. Our support packages mean you have an expert, on hand 24/7, to help with a deeper understanding and empower you to use and optimise Shopify to its full capabilities.
Our packages are designed to give you the full knowledge that if you need some help, with any aspect of Shopify, we have experts ready to support you.
Our tailored support videos are a great added bonus to our support packages. We take the time to guide you through processes and show you how to use Shopify to the best of it’s abilities! Here’s an example of a query our support staff can guide you through using a tailored video.
BASICAll the Basics for up to 10 Users
- Instant Telephone Support
- Live Chat Box Support
- Email Support
- Access to a Dedicated Ticketing System 24/7
- All Support Staff Product Accredited
- Exemption From Our Minimum Charge Per Query Policy
COMPLETEOur Most Popular Plan for up to 20 users
- Our BASIC package plus the below
- A 'How To' Guide by Email of Any New Features
- Access to Support Articles
- Half Day Training at the Start of Your Support Contract
- Shopify Expert on Hand to Guide You
- Tailored Support Videos Created By Our Experts Sent to You by Email
PREMIUMComplete Care for 20+ Users
- Our COMPLETE package plus the below
- Pinch Point Analysis
- A Dedicated Account Manager
- Full Day Bespoke Training at the Start of Your Support Contract
- Optional Half Day Training Every Quarter
- Video Calls or Remote Working to Show New Features
* Terms and conditions apply and all monthly packages are subject to a minimum period. Prices based on Shopify Support with all services delivered remotely. Please contact us so that we can better understand your requirements.
“Our team of Shopify experts are available to help you find the best solution in a timely manner! We pride ourselves on being your first port of call, helping you to get the most out of your Shopify store.”