If you need assistance with implementation/integration, visit our Xero page. If you have already implemented it, and would like some support, read on! We provide a variety of support options, to suit your needs and budget.
As a Xero Silver Partner, we have a team of consultants who are highly skilled in getting the best out of Xero. We can help you understand your numbers and access superior skill level insights to fully utilise the productivity engine that is Xero.
Our support packages mean you have an expert, on hand 24/7, to help with a deeper understanding and empower you to use and optimise Xero to its full capabilities.
As 1 of only 5 Official UK Xero App Integrators, OutserveWeb are trusted and hand-picked by Xero to help streamline businesses through automation. Our packages are designed to give you the full knowledge that if you need some help, with any aspect of Xero, we have experts ready to support you.
Our tailored support videos are a great added bonus to our support packages. We take the time to guide you through processes and show you how to use Xero to the best of it’s abilities! Here’s an example of a query our support staff can guide you through using a tailored video.
BASICAll the Basics for up to 10 Users
- Instant Telephone Support
- Live Chat Box Support
- Email Support
- Access to a Dedicated Ticketing System 24/7
- All Support Staff Product Accredited
- Tailored Support Videos Sent to You by Email
COMPLETEOur Most Popular Plan for up to 20 users
- Our BASIC package plus the below
- A 'How To' Guide by Email of Any New Features
- Access to Support Articles
- Half Day Bespoke Training at the Start of Your Support Contract
- Xero Expert on Hand to Guide You
- Xero Payroll Support for Small and Medium Businesses
PREMIUMComplete Care for 20+ Users
- Our COMPLETE package plus the below
- Pinch Point Analysis
- A Dedicated Account Manager
- Xero Payroll Support for Larger Businesses
- Optional Half Day Training Every Quarter
- Video Calls or Remote Working to Show New Features
* Terms and conditions apply and all monthly packages are subject to a minimum period. Prices based on Xero Support with all services delivered remotely. Please contact us so that we can better understand your requirements.
“Whatever your issue, you can trust that OutserveWeb understands the need for timely responses. Our support packages give you peace of mind that in the event of an issue, we are here to help resolve it.”